Subscription Terms and Conditions

Version of October 17, 2026 · Offer reserved for professionals

Article 1 – Purpose and Scope

These general terms and conditions (the "GTC") govern the provision, in the form of a subscription, of Crewmy AI employees by ALTERA ENERGY SAS, RCS Paris 101 021 004, 7 Rue Pétion, 75011 Paris, operating the Crewmy brand ("Crewmy"), to any professional client (the "Client"). Any subscription implies unreserved acceptance of these GTC, supplemented where applicable by a contract signed between the parties, which shall prevail in case of contradiction. The offer is exclusively intended for professionals: the provisions of the Consumer Code relating to the right of withdrawal do not apply.

Article 2 – Service Description

A Crewmy AI employee is a conversational and automation agent that acts on behalf of the Client: responding to customers by phone, WhatsApp, email, and SMS, qualifying requests, scheduling appointments, updating the CRM, sending reminders, preparing documents, and providing activity summaries, according to the agreed configuration. A human Crewmy coach ensures the initial setup, agent training on the Client's activity, and continuous adjustments. Crewmy is bound by an obligation of means.

Article 3 – Offers and Pricing

Offer	Price
White label: PREMIUM agent under the Client's brand, full CRM setup with a coach	349 € excl. VAT / month + 590 € excl. VAT setup fee (one-time)
PREMIUM Agent	299 € excl. VAT / month; free setup, with a renewable 3-month commitment
Additional Agent	199 € excl. VAT / month per agent

Commitment. Every subscription is taken out with an initial renewable commitment of three (3) months; the setup fee is waived (except white label). The waived setup fee corresponds to a 590 € excl. VAT discount granted in return for the three (3) month commitment; if termination takes effect before the end of the initial period, for any reason whatsoever (including payment default), this discount becomes payable in addition to the monthly payments due.

Prerequisite: use of the service requires the Client to hold a Claude (Anthropic) or OpenAI subscription in its name, at least the publisher's mid-tier plan (for example Claude Pro or ChatGPT Plus). This subscription is purchased directly by the Client from the publisher concerned, under the publisher's terms; its cost is not included in Crewmy's prices.

Prices are exclusive of taxes; VAT at the current rate will be added. The applicable prices are those in effect on the subscription date. Crewmy may change them by informing the Client at least three (3) months in advance.

Article 4 – Subscription

Subscription is done online: account creation on crewmy.com, email address confirmation, acceptance of these GTC and, if applicable, signing of the contract, followed by payment for the first month. Access to the platform is granted after receipt of the first payment.

Article 5 – Payment and Invoicing

The subscription is payable monthly and in advance, by automatic debit (credit card or SEPA direct debit) via the secure Stripe payment platform, on the subscription anniversary date. Crewmy does not store any credit card data. An invoice is issued at each due date, sent by email and available in the client area. The addition or removal of an additional agent during the month is invoiced or credited proportionally.

Article 6 – Duration and Termination

Duration and renewal. The subscription is taken out for an initial period of three (3) months, then automatically renewed for successive periods of three (3) months, unless terminated under the conditions below. It is paid monthly by automatic debit. Any termination, by either party and for any reason whatsoever, is subject to a one (1) month notice period, which runs from receipt of the notification (client area, email with acknowledgment of receipt, or registered letter). Termination takes effect at the end of the current three (3) month period, provided it has been notified at least one (1) month before its end; otherwise, the subscription is renewed for a new three (3) month period. Monthly payments remain due until the end of the notice period and of the current period.

Trial offer. When the subscription is taken out with a trial offer (first month at a reduced price), the Client may end it at any time during this first month, without notice and without additional cost: termination takes effect at the end of the trial month, with no further monthly payment due. If not terminated during the trial month, the subscription continues under the terms of the subscription with a three (3) month commitment, including the one (1) month notice period.

Unless otherwise stated in a quote, a signed contract or the terms of a promotional offer displayed at the time of subscription (for example an offer with no minimum term), every subscription falls under the three (3) month commitment described above. In the case of an offer with no minimum term, the subscription may be terminated at any time, without notice: termination takes effect at the end of the current month, already invoiced, and the setup discount is not payable.

Article 7 – Default of Payment

In case of failed direct debit, rejection, or opposition, Crewmy will inform the Client and may suspend access to the service until regularization, without interrupting the notice period or waiving the amounts due. Any unpaid sum will accrue interest at the increased legal rate and will incur a fixed indemnity of 40 € for recovery costs. If the situation is not regularized, the subscription may be terminated and the data associated with the service (agent memory, history, configurations) deleted.

Article 8 – Client Obligations

The Client maintains an active Claude (Anthropic) or OpenAI subscription, at least the mid-tier plan, throughout the subscription (see Article 3). The Client provides the information needed to configure its agents, validates the instructions given, and uses the service in compliance with applicable laws, particularly regarding commercial prospecting, telemarketing and electronic communications. The Client remains responsible for commitments made to its own clients on the basis of its instructions.

Article 9 – Personal Data

For personal data processed by the agents on behalf of the Client, the Client is the data controller and Crewmy acts as a data processor within the meaning of Article 28 of the GDPR: Crewmy processes data based on documented instructions from the Client, guarantees confidentiality, implements appropriate security measures, only uses sub-processors offering sufficient guarantees, assists the Client in responding to requests for exercising rights, notifies any data breach as soon as possible, and deletes or returns the data at the end of the contract according to the Client's choice. For data concerning Crewmy's clients and prospects, please see the privacy policy.

Article 10 – Liability

Crewmy's liability, for all causes combined, is limited to the sums paid by the Client over the last twelve (12) months. Crewmy cannot be held responsible for indirect damages.

Article 11 – Ownership and Confidentiality

Crewmy's platform, methods, and tools remain its exclusive property. The content and data provided by the Client remain your property. Each party keeps the other's information confidential, during the contract and for two (2) years after its termination.

Article 12 – Applicable Law and Disputes

These GTC are governed by French law. In the absence of an amicable agreement, any dispute falls under the exclusive jurisdiction of the Commercial Court of Paris.